NuStar PH Privacy Policy – Data Protection & Your Personal Information

1 Introduction

NuStar PH ("we", "our platform") takes your privacy seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use the nustarph.vu platform and all related services.

By registering for or using any NuStar PH service, you agree to the practices described in this document. We encourage you to read this Privacy Policy in full so you fully understand your rights as a member.

This policy is drawn up in accordance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA). NuStar PH views compliance with privacy law not merely as an obligation, but as the foundation of trust between the platform and its members.

2 Data We Collect

NuStar PH collects several categories of data to ensure the platform operates effectively and securely. Below is a summary of the types of data collected:

NuStar PH does not collect any sensitive data such as health information, religious beliefs, or political affiliations. All information collected is limited to what is necessary to operate as a compliant online betting platform.

3 How We Use Your Data

Personal data collected by NuStar PH is used for the following purposes:

• Account management: Creating and maintaining member accounts, processing logins, and verifying identity through the KYC process.
• Transaction processing: Handling deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, and other suspicious activities.
• Service communication: Sending important notifications related to accounts, transactions, and policy changes.
• Product improvement: Analyzing how members use the platform to continuously improve the user experience.
• Legal compliance: Meeting the reporting and compliance requirements applicable to platform operations.

4 Sharing Data with Third Parties

NuStar PH does not sell member personal data. However, we may share certain information with selected third parties in the following situations:

• Payment service providers: To securely process your deposit and withdrawal transactions. These providers receive only the minimum information required.
• Game software providers: Some game providers may process minimal technical data to operate their games on our platform.
• Legal authorities: When required by law, court order, or a legitimate regulatory authority, NuStar PH will disclose the necessary information.
• Audit and compliance partners: Independent audit firms required to verify the platform's fairness and compliance.

5 Security & Data Encryption

NuStar PH invests seriously in security infrastructure to protect member personal data. Key security measures we have implemented include:

• 256-bit SSL encryption: All communication between your browser and our platform is protected by the highest level of encryption.
• Secure password storage: Member passwords are stored in hashed form using the latest algorithms — we ourselves cannot view your original password.
• Two-factor authentication (2FA): Available and strongly recommended for all accounts as an added layer of security.
• 24/7 security monitoring: The NuStar PH cybersecurity team continuously monitors systems to detect any suspicious activity.
• Internal access controls: Access to members' personal data within our organisation is restricted to staff with a legitimate operational need only.

6 Data Retention Period

NuStar PH retains personal data only for as long as it is needed for the stated purpose, or for as long as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of seven years in accordance with anti-money laundering legal requirements.
• Betting activity log: Retained for three years for compliance and dispute resolution purposes.
• KYC documents: Retained for the period specified by regulatory compliance requirements.

Once the retention period ends and there are no other legal requirements, your data will be securely deleted or anonymized from our systems.

7 Your Rights as a Member

As a NuStar PH member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

• Right of Access: You have the right to know what personal data we hold about you and to obtain a copy of it.
• Right to Rectification: You may request that we correct any personal information that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to legal retention obligations.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, contact the nustar ph support team via live chat or email. We will process your request within a reasonable timeframe.

8 Cookies & Tracking Technologies

NuStar PH uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can continuously improve the user experience.
• Functional Cookies: Saving your preferences such as language, preferred odds format, and other display settings.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the NuStar PH platform.

9 Children's Data

The NuStar PH platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from minors.

10 Cross-Border Data Transfers

As an online platform, your personal data may be processed on servers located outside Malaysia. NuStar PH ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Using binding data protection agreements with service providers in other countries.
• Ensuring that recipient countries maintain a level of data protection comparable to local requirements.
• Applying recognized standard contractual clauses to ensure ongoing data protection.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the NuStar PH data protection team via:

• Live Chat: Available 24/7 via the support icon on the nustar ph platform.
• Email: [email protected] (response within 24–48 business hours).

We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

12 Changes to This Policy

NuStar PH reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or changes in applicable law.

When we make significant changes to this policy:

• We will update the "Last Updated" date at the top of this document.
• Members will be notified via in-platform notifications or through their registered email address.
• For significant changes that affect your privacy rights, we may request your consent again.

Continued use of the NuStar PH platform after changes take effect is considered acceptance of the updated Privacy Policy.